Widespread use of social media has made it easier to mobilize collective action, yet citizen activists struggle to navigate these digital tools and increasingly report feeling burned out. Our research on grassroots digital activism in Canada has revealed some of the strategies organizers employ when dealing with the technological, interactional and personal barriers of digital activism.
People's use of social media for activist purposes clashes with the commercial goals of these platforms. For example, as these platforms prioritize popular and recent content, activist messages have to be constantly updated and liked or shared in order to remain visible to wider audiences. This places the burden to adapt upon activists, who must make the best of these tools within the constraints set by the platforms' algorithms.
Dilution or dissemination?
Social media can enhance activist communication at the cost of loss of control over the message. This matters in collective action, because a clearly communicated set of demands and complaints is essential to obtaining political recognition.
During the 2014 teachers' strike in British Columbia, three parents came up with the idea of hosting playdates in front of the offices of members of the B.C. Legislative Assembly (MLAs). The parents wanted to pressure the provincial government to negotiate with teachers and end the strike. As they circulated the idea of #MLAPlaydates on social media, they reflected on the possibility of message dilution:
Their solution was a form of "open-source activism," which entailed monitoring social media to reinforce the message and prevent it from being co-opted, while inviting supporters to adapt and personalize this message.
Filter bubbles of like-minded people make it difficult for digital activists to get their messages outside of individual networks. Yet, some platforms are more public than others, using different algorithms to make content visible to their users.
Organizers of Alberta's #SafeStampede wanted to call attention to the rape culture around the annual Calgary Stampede. They found that:
To combat this barrier, organizers created public profiles on more open platforms like Twitter and Tumblr to breach the echo chamber effect.
On social media, visibility is often enabled by the newness and reactions a message receives. Activists need to constantly monitor how algorithms push content to the top of other users' newsfeed. This pressures them to think and act like digital marketers, strategizing their message production and circulation.
The digital activists in our research spoke to the necessity of adapting to platform-specific practices, as well as the learning curve of understanding these practices in the first place.
Allies and trolls
Alongside algorithms, interaction on social media brings along its own challenges to digital activism.
For the #SafeStampede organizers, social media platforms helped them find each other through their existing networks. Online connections grew into face-to-face meetings and relationships, facilitating critical backstage efforts to their public social media campaign:
Social media also opened the campaign up for abuse and trolling. This was also the experience of another gender-related movement, the Women's March in Alberta. The organizers described how people searching terms like "transgender" and "pussy hat" launched a gender-biased calculated attack a few days before the march. To deal with the backlash, the organizers resorted to a strategy of "block, delete, report, repeat," pointing out that:
The camaraderie built online and offline helped mitigate the toll of these confrontations. Still, online attacks and trolling can easily deplete the already scarce resources that citizen activists have at their disposal.
Burning out and dropping out
While our participants minimized the personal and professional costs of their digital activism during our conversations, they also spoke of burnout making long-term involvement unsustainable.
The emotional cost of trolls, backlash and hyper-aggression on social media was difficult for organizers to escape as social media tied their public names to their activism:
Distancing one's self, either from the movement or from the potential risks of your activities, seems to be the only possible strategy for organizers in these situations.
Furthermore, because social media algorithms display the messenger alongside the message, organizers also expressed concern that their visible activism may create potential career risks.
Digital organizing strategies
The citizen activists interviewed in our research employed various strategies to navigate barriers to digital activism. Here are some of their lessons for other activists:
Stay up-to-date with how algorithms are designed and updated for the platforms you are using.
Use multiple platforms to reach different audiences and mitigate the effects of echo chambers.
Allow some for some change in your message, but monitor the conversation in order to maintain its core.
Connect with fellow organizers and supporters offline.
Join a local, regional or national collective so you have fellow activists to lean on and pass the baton to when you need to step away.
Anticipate the costs and risks of activism, and reflect on where you need to draw your own boundaries.
Build flexibility and adaptation into your tactics of action.
While digital activism can be a crucial part of any successful campaign, activists needs to remain aware about the costs and limitations of social media.
Authors: Delia Dumitrica - Associate professor, Department of Media and Communication, Erasmus University Rotterdam | Mylynn Felt - PhD Candidate, Communication, Media and Film, University of Calgary